Do I have to pay to see my own test results or COA?

No. If you submitted a sample to Finnrick for testing, viewing your results and Certificate of Analysis (COA) is included, whether your test was free or paid. You do not need a Finnrick membership subscription to see your own results.

Why am I being asked to subscribe?

Free access is tied to the Finnrick account that submitted the test. If you see a prompt to subscribe when opening your own COA, it is usually for one of two reasons:

  • You are not signed in. Sign in to Finnrick, then open your results again.

  • You are signed in with a different account. Sign out, then sign back in with the account you used when you submitted your sample.

Known issue (resolved)​

For a few weeks at the end of summer 2026, a bug prevented some customers from opening their own results even when signed in with the correct account. This has been fixed.

Still can’t see your results?

Contact support with your shipment ID and the email address you used to submit the sample, and we will restore your access. No need to purchase a membership just to view your own test.

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